Live video chat
All these attitudes were even more prevalent among respondents who bought online at least weekly.” With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center.
Not only is this a process improvement but it increases the chances of overall sales (which we’ll get into next! The general trend among users in marketing forums and on blogs is that live chat on a website can generally lead to improved sales numbers.
The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.
A customer’s frustration or need that has yet to be filled is called a pain point, and marketing teams mine social media and message boards for these pain points.
Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.
A recent study by TELUS International found that many top retail businesses are not offering chat.
In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.
This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
Website designer Cory Miller of i Themes regularly uses Provide Support for his business, and he has noticed increased opportunities for upselling products.
Here’s a small list of some of the best live chat solutions out there: Have you use live chat on your website.
Students, they spend hours talking to other students...